Level 2 Support Worker – Redbridge

Are you a compassionate, dedicated and reliable care professional who is passionate about making a positive difference in people’s lives?

We are seeking Level 2 Support Workers / Care Workers to join a friendly, professional and person-centred care team .

This is a rewarding opportunity to provide high-quality care and practical support to children, young people and vulnerable adults, helping them lead fulfilling lives while promoting their independence, dignity, safety and wellbeing.

As a Support Worker, you will play an important role in supporting individuals with a wide range of personal, emotional, social and practical needs. Working in accordance with individual care and support plans, you will help people develop essential life skills, build confidence, participate in their communities and achieve their personal goals.

The role requires a caring and adaptable approach, excellent communication skills and the ability to build trusting, professional relationships with individuals, their families and other care professionals.

No two days will be the same. From providing practical assistance with daily living to supporting social activities, education and community engagement, you will have the opportunity to make a meaningful and lasting difference.

We welcome applications from committed care professionals who understand the importance of delivering safe, respectful and personalised support.

Flexible full-time and part-time working opportunities are available, including weekend shifts and sleep-in duties, making this an excellent opportunity for individuals seeking flexibility alongside a rewarding career in care.

If you are adaptable, caring and can uphold the highest standards of care, confidentiality, and professional behaviour we’d love to hear from you.

Person-Centred Care and Support

• Deliver high-quality, compassionate and person-centred care in accordance with individual care plans, assessed needs, preferences and personal goals.
• Support children, young people and vulnerable adults with daily living activities while encouraging independence, choice, dignity and self-confidence.
• Assist with personal care, including washing, dressing, toileting, grooming and maintaining personal hygiene, where required.
• Support individuals with eating, drinking, nutrition and hydration, taking account of dietary requirements and individual needs.
• Assist with mobility, transfers and safe moving and handling in accordance with training, risk assessments and individual support plans.
• Promote emotional wellbeing by providing reassurance, encouragement, companionship and appropriate practical support.
• Recognise and respect individual differences, cultural backgrounds, beliefs, communication needs and personal preferences.

• Encourage individuals to develop and maintain essential independent living skills, including personal organisation, household routines, shopping and meal preparation.
• Support individuals in accessing education, employment opportunities, training, appointments and community services, as appropriate.
• Facilitate participation in recreational, sporting, social and community activities that promote inclusion, confidence and personal development.
• Encourage individuals to make informed choices and take an active role in decisions affecting their daily lives.
• Support the development of positive relationships, social skills and meaningful connections within the community.
• Assist individuals in working towards agreed personal development and independence goals.

• Maintain a safe, supportive and respectful environment, ensuring the wellbeing and protection of individuals receiving care.
• Recognise potential safeguarding concerns, signs of abuse, neglect or exploitation and report concerns promptly in accordance with organisational procedures.
• Follow safeguarding policies and professional boundaries when working with children, young people and vulnerable adults.
• Identify changes in an individual's physical health, emotional wellbeing or behaviour and communicate concerns to the appropriate senior staff.
• Respond calmly, professionally and appropriately to behaviours of concern, using agreed positive behaviour support strategies and de-escalation techniques.
• Support individuals with prescribed medication where authorised, trained and assessed as competent, ensuring compliance with medication policies and recording requirements.
• Follow relevant health and safety, infection prevention and control, fire safety and emergency procedures.
• Maintain confidentiality and handle personal and sensitive information in accordance with data protection requirements.

• Maintain accurate, timely and professional daily care records, progress notes, incident reports and other required documentation.
• Contribute to the monitoring and review of individual care and support plans, reporting changes in needs, risks or circumstances.
• Communicate effectively and sensitively with individuals, families, carers, colleagues and other professionals.
• Provide clear and accurate information during shift handovers to ensure continuity and consistency of care.
• Report incidents, accidents, safeguarding concerns and significant changes in an individual's condition in accordance with organisational procedures.
• Work collaboratively with senior support staff, care managers and multidisciplinary professionals to deliver coordinated and effective support.

• Assist with household activities, including cleaning, laundry, shopping and meal preparation, in accordance with individual support plans.
• Encourage individuals to participate in domestic activities wherever possible to develop confidence and independence.
• Support individuals in maintaining a clean, safe, comfortable and organised living environment.
• Assist with attending medical appointments, accessing essential services and managing daily routines, where required.

• Work effectively as part of a multidisciplinary care team, following guidance from Senior Support Workers and Care Managers.
• Attend and actively participate in staff meetings, supervision sessions, training and performance reviews.
• Support colleagues through effective communication, teamwork and the sharing of good practice.
• Provide guidance, mentoring and practical assistance to less experienced colleagues where appropriate.
• Maintain professional boundaries and demonstrate honesty, reliability, accountability and integrity.
• Take responsibility for maintaining and developing the knowledge and skills required to deliver safe, effective care.

Essential

• A minimum of 1 years' relevant experience working in a care or support worker role, ideally within services supporting children, young people and/or vulnerable adults.
• A genuine passion for supporting vulnerable individuals and improving their quality of life.
• A sound understanding of person-centred care and the importance of promoting dignity, respect, choice and independence.
• Good knowledge of safeguarding responsibilities and the ability to recognise and report concerns appropriately.
• Experience of following individual care plans, risk assessments and organisational procedures.
• Strong verbal and written communication skills, with the ability to communicate clearly, sensitively and professionally.
• The ability to maintain accurate care records, complete reports and document important information.
• A patient, compassionate and empathetic approach, particularly when supporting individuals with complex or changing needs.
• Confidence in responding appropriately to challenging situations while remaining calm and professional.
• Strong organisational skills, reliability and the ability to manage competing priorities.
• The ability to work both independently and collaboratively as part of a wider care team.
• A commitment to equality, diversity, inclusion and respecting the rights of individuals.
• Willingness to undertake further training, develop new skills and maintain professional standards.

• Experience supporting individuals with learning disabilities, autism, physical disabilities, mental health needs or complex care requirements.
• Experience working within residential care, supported living, children's services or community-based care settings.
• Knowledge of positive behaviour support and appropriate de-escalation techniques.
• Experience supporting individuals to develop independent living skills and access community activities.
• Previous experience mentoring or supporting less experienced care staff.

• Level 2 Diploma in Health and Social Care (or equivalent)
• GCSE Maths / English at Grade C or above or Functional Skills Level 2 in English and Maths.
• A full, clean UK driving licence (desirable but not essential).

• Current First Aid certification.
• Current Safeguarding certification.
• Current COSHH certification.
• Current Food and Hygiene certification.

• Commitment to continuous professional development.
• Physically able to carry out the requirements of the role.
• Flexibility to work various shifts as needed.
• Enhanced DBS on the update service (or willingness to apply for one)*.