QA & Business Support Officer – Care Services – Redbridge

We are seeking a proactive, highly organised and detail-oriented Quality Assurance & Business Support Officer to join a dedicated domiciliary care team in Redbridge.

This varied and rewarding role combines quality assurance, regulatory compliance and business administration, helping to ensure that care services are delivered safely, effectively and consistently to the highest professional standards.

Working closely with management and operational colleagues, you will carry out routine quality assurance checks, maintain accurate compliance records, support the development of policies and procedures, and identify opportunities to improve service quality and operational efficiency.

The successful candidate will have previous experience within the Health and Social Care sector, a sound understanding of Care Quality Commission (CQC) requirements, and the confidence to manage a range of administrative and compliance responsibilities with accuracy and professionalism.

This is an excellent opportunity for someone who enjoys combining analytical and organisational skills with a commitment to delivering high-quality care services.

Both full-time and part-time working arrangements are available, with opportunities for ongoing training, professional development and career progression.

• Conduct daily quality assurance checks to monitor compliance with organisational policies, procedures and regulatory requirements.
• Support the organisation in meeting CQC fundamental standards and maintaining a high standard of service delivery.
• Review care records, documentation and operational processes to identify gaps, inconsistencies and opportunities for improvement.
• Monitor compliance activities, maintain accurate records and prepare reports highlighting findings, risks and recommended actions.
• Assist with internal audits, quality monitoring activities and preparations for regulatory inspections.
• Track corrective actions and follow up with relevant colleagues to ensure identified improvements are implemented.
• Promote a culture of accountability, continuous improvement and person-centred care.

• Assist in reviewing, updating and maintaining organisational policies and procedures in line with current legislation, regulatory guidance and best practice.
• Support compliance with safeguarding procedures, confidentiality requirements and data protection legislation.
• Maintain accurate and accessible records of policy updates, compliance checks and relevant staff documentation.
• Identify and escalate potential safeguarding concerns, compliance issues or risks in accordance with organisational procedures.
• Keep informed of relevant developments in Health and Social Care legislation, CQC guidance and regulatory requirements.

• Provide efficient administrative support to management and operational teams, ensuring the smooth day-to-day running of the service.
• Maintain accurate electronic and paper-based records, databases, reports and compliance documentation.
• Assist with scheduling, correspondence, document preparation, filing and data entry.
• Support the collection, organisation and analysis of operational and quality assurance information.
• Liaise professionally with colleagues, management and external stakeholders to support effective communication and service coordination.
• Handle confidential and sensitive information securely and in accordance with data protection requirements.
• Contribute to improving administrative systems, workflows and operational efficiency.

Essential

• Previous experience working within the Health and Social Care sector, ideally in domiciliary care or a related regulated care environment.
• Good working knowledge of CQC regulations, fundamental standards and expectations for safe, effective and person-centred care.
• Understanding of safeguarding adults, confidentiality, data protection and relevant Health and Social Care legislation.
• Experience in quality assurance, compliance monitoring, auditing or administrative support within a care setting.
• Ability to maintain accurate records, review documentation and identify discrepancies or areas requiring improvement.
• Excellent organisational and time-management skills, with the ability to prioritise competing responsibilities and meet deadlines.
• Strong attention to detail and a methodical approach to completing tasks.
• Confident IT skills, including Microsoft Office applications, particularly Word, Excel and Outlook.
• Excellent written and verbal communication skills, with the ability to communicate professionally with colleagues and stakeholders.
• Ability to work independently, use initiative and contribute positively to a wider team.
• Professional discretion when handling confidential, sensitive or personal information.
• A proactive, adaptable and solutions-focused approach to problem-solving and continuous improvement.

• Previous experience within a domiciliary care provider or CQC-regulated organisation.
• Experience supporting internal audits, regulatory inspections or quality improvement activities.
• Familiarity with electronic care management systems, compliance databases or digital auditing tools.
• Experience reviewing policies and procedures or preparing compliance reports.
• Understanding of incident reporting, complaints management and organisational risk assessment processes.
• Knowledge of relevant legal and regulatory processes within Health and Social Care.

• Level 3 qualification or above in Health and Social Care, Business Administration, Quality Assurance, Compliance or a related discipline, or equivalent relevant professional experience.
• GCSE English and Maths at Grade 4/C or above, or Functional Skills Level 2 in English and Maths.
• Higher-level qualifications in Health and Social Care, Quality Assurance, Business Management or a related field are desirable.

• Current Safeguarding certification.
• Relevant training or certification in quality assurance or compliance is desirable.
• Training or certification in Quality Assurance, Internal Auditing or Compliance Monitoring.
• CQC regulatory compliance or inspection preparation training.
• Data Protection and UK GDPR awareness training.
• Information Governance and Confidentiality training.
• Health and Social Care Risk Assessment or Incident Reporting training.
• Safeguarding Adults Level 3 or equivalent advanced safeguarding training.

• Commitment to continuous professional development.
• Physically able to carry out the requirements of the role.
• Flexibility to work various shifts as needed.
• Enhanced DBS on the update service (or willingness to apply for one)*.